Shipping policy
🚚 Delivery Policy (Shipping Policy)
Delivery Areas
We currently deliver within the United Kingdom only. Unfortunately, we do not offer international shipping at this time.
Delivery Timeframes
Orders are usually processed within 1–2 business days.
Estimated delivery times:
-
Standard Delivery: 2–4 business days
-
Express Delivery (if available): 1–2 business days
Please note that delivery times may vary during busy periods, public holidays, or due to courier delays beyond our control.
Delivery Costs
Shipping costs are calculated at checkout based on:
-
Order size & weight
-
Delivery location
-
Selected delivery method
Any applicable delivery charges will be clearly displayed before completing your purchase.
Order Processing
Orders placed before 2:00 PM (UK time) are usually processed the same business day.
Orders placed after this time, on weekends, or on public holidays will be processed the next business day.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available), allowing you to follow your delivery.
Missed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, the courier may attempt redelivery or contact you directly. Additional charges may apply.
Delays & Issues
While we work closely with our delivery partners, occasional delays may occur due to:
-
Weather conditions
-
High order volumes
-
Courier operational issues
We appreciate your patience and understanding in such cases.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at:
📧 support@velana.co.uk
Include your order number and clear photos if applicable, so we can assist you promptly.
Contact Us
If you have any questions regarding delivery, please contact us at:
📧 support@velana.co.uk
📞 07379791299